Guarantee & Return Policy
The Singing / Straw™ (S/S) was created to help you have more fun singing! We are super confident that you’ll enjoy your S/S and/or S/S PRO, but just in case you’re not pleased, we back that up with our Guarantee & Return Policy.
30-DAY SATISFACTION GUARANTEE:
If you are unsatisfied with your Singing / Straw™ for any reason, you have thirty (30) days from the date of receipt to contact us for a replacement or refund.
We hope you love it, but in case you’re dissatisfied, just submit a return request within 30 days of receipt of your order, and we will send you a refund or replacement.
In addition, Singing / Straw™ is covered by our limited one year warranty.
To qualify for a replacement or refund, all the following conditions must be met:
- A Return Request must be submitted to our customer service team within thirty (30) days of your receipt of the product. To request a return submit a return request.
- Returned Product must be in brand new condition (not physically broken or damaged).
- All accessories originally included with your product must be included with your return.
- The Product must be shipped to us within 7 days of approval of the return request.
- Our return address is:
Unless deemed otherwise by our support staff, the customer is responsible for return shipping costs, packaging, etc for return shipping to Singing / Straw™ for all non-warranty returns. Upon receipt & verification of return of product, Singing / Straw™ will offer the Consumer one of the following two options: 1) A replacement product; 2) A refund for the original purchase price plus applicable taxes (minus original shipping & handling costs).
GUARANTEE TERMS & CONDITIONS:
Shipping & handling charges are not refundable unless Singing / Straw™ determines that the Product is inoperable and/or fails to operate substantially in accordance with the accompanying documentation through no fault of the original purchaser or through no fault of a third person, including the limitations and/or disqualifying actions expressed in the Singing / Straw™ 1-Year Limited Warranty.
Approved refunds are typically processed within just a few days after receipt and verification of returned product.