Guarantee & Return Policy

The Singing / Straw™ (S/S) was created to help you have more fun singing! We are super confident that you’ll enjoy your S/S and/or S/S PRO, but just in case you’re not pleased, we back that up with our Guarantee and Return Policy. We hope you love it, but in case you’re dissatisfied, just contact us via email or submit a return request within 30 days of receipt of your order, and we will give you a refund or replacement. In addition, Singing / Straw™ is covered by our limited one year warranty.

30-DAY SATISFACTION GUARANTEE:

If you are unsatisfied with your Singing / Straw™ for any reason, you have thirty (30) days from the date of receipt to request a replacement or refund.

To qualify for a replacement or refund, all the following conditions must be met:

  1. A Return Request must be submitted to our customer service team within thirty (30) days of your receipt of the product. To request a return submit a return request or email hello@singingstraw.com. Please include the original order number in your correspondence as well as a brief description for the return.

  2. Returned Product must be in brand new condition (not physically broken or damaged).

  3. All accessories originally included with your product must be included with your return.

  4. The Product must be shipped to us within 30 days of approval of the return request.

  5. Our return address is:
Singing / Straw
PO Box 6081
San Rafael, CA 94903

      Unless deemed otherwise by our support staff, the customer is responsible for return shipping costs, packaging, etc for return shipping to Singing / Straw™ for all non-warranty returns. Upon receipt & verification of return of product, Singing / Straw™ will offer the Consumer one of the following two options: 1) A replacement product; 2) A refund for the original purchase price plus applicable taxes (minus original shipping & handling costs). 

      GUARANTEE TERMS & CONDITIONS:

      Shipping & handling charges are not refundable unless Singing / Straw™ determines that the Product is inoperable and/or fails to operate substantially in accordance with the accompanying documentation through no fault of the original purchaser or through no fault of a third person, including the limitations and/or disqualifying actions expressed in the Singing / Straw™ 1-Year Limited Warranty.

      Approved refunds are typically processed within 1 week of receipt and verification of returned product.