Shipping and Delivery
Singing / Straw ships throughout the United States and all over the world (from where we are based, in San Francisco, California)!
Orders placed by 5pm Pacific Time on business days (M-F) are typically shipped out by the next business day.
Domestic Shipping Information (within the USA):
Our standard suggested method of shipping in the US is "First Class Package" via USPS (selected by default at checkout), which provides tracking and typically only takes 1-3 days in transit to most destinations in the country.
Orders placed by 5pm Pacific Time on business days (M-F) are typically shipped out by the next business day. Once an order has shipped, we will send you an e-mail with the tracking number. Just click on the link and it will take you to the carrier's website.
International Shipping Information and Guidelines (outside the USA):
Our standard suggested method of shipping internationally is "First Class Package International" via USPS (selected by default at checkout), which provides tracking and typically takes 1-3 weeks in transit to most destinations in the world.
Please note:
- International shipments are subject to import fees, duties, customs, and/or taxes (which are levied once a shipment reaches the destination country). In some instances, clearance charges may be imposed by the carrier, though less often. These charges must be borne by the recipient. Singing / Straw has no control over these charges and cannot predict what they might be, as they vary among the over 200 countries in the world.
- If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.
- We appreciate your understanding as these charges our out of our control, since they are set by the country of receipt, not where the items are being shipped from. Singing / Straw is not responsible for, and will not cover or reimburse for these charges.