Our basic method of shipping in the United States is "Standard," which provides tracking and typically takes 2-5 days in transit to most destinations across the country. "2 Day Expedited" is also available to most locations. Both methods may include shipping partners such as USPS, UPS, FedEx, and DHL. Please allow 1-2 business days for fulfillment processing (in addition to shipping times).
Once an order has been fulfilled, we send you an email with the tracking number. Click on the link in the email and it will take you to a custom website where you can track your package, get an estimated delivery date, etc.
Please be sure to enter your correct address as necessary to receive your package. We ship to the address you give us at checkout and cannot be responsible for items not received due to address entry errors. Our fulfillment partner often goes right to work on picking & packing your order, incorrect addresses entered at checkout cannot always be modified post sale!
Shipping dates, time in transit considerations and delivery dates are estimates based on information available at checkout, and may fluctuate depending on the state of the COVID-19 pandemic, national and local natural disasters, carrier delays, etc. which are affecting all shipping companies worldwide. These delays are unfortunately out of our control and annoy us just as much as you! While we are currently not seeing major shipping delays domestically in the USA due to the COVID-19 pandemic, some shipments may take extra time.
Singing / Straw does not guarantee specific delivery timelines as carrier considerations vary widely and are largely out of our control. Shipping estimates do not include the date order is placed, processing days, or weekends; transit timelines begin when your order leaves the warehouse. Just about all carriers have had their service timeline guarantees suspended since the start of the COVID-19 pandemic. Thanks for your patience and understanding while we get through this together!
Depending on the destination country, we currently have up to two options for international shipments.
Our suggested method of shipping internationally when available in the country of receipt is "Passport Priority DDP" which provides point-to-point tracking to most countries and typically takes 8-14 days in transit to most destinations in the world (though sometimes longer). This shipping method is DDP (includes duties, taxes, fees, etc.) and may be serviced by shipping partners such as: USPS, UPS, FedEx, DHL, and the destination country's postal carrier, depending on your package's destination.
You may also have available: "Passport Priority DDU" (which is our DDU (duties unpaid) option - additional duties on top of shipping fees may be required before or upon delivery).
Shipping dates and time in transit considerations are estimates based on information available at checkout, and may fluctuate depending on the state of the COVID-19 pandemic, national and local natural disasters, etc. which are affecting all shipping carriers worldwide. These delays are unfortunately out of our control and annoy us just as much as you! Singing / Straw does not guarantee specific delivery timelines due to the constantly fluctuating status of global shipping.